I recently delivered a keynote presentation with my A.T. Kearney colleagues and Wal-Mart at the National Retail Federation Supply Chain Summit in Dallas. Our talk, Beating the Burden of Brick and Mortar Success for Breakthrough Omnichannel Fulfillment, discusses how traditional brick & mortar retailers need to overcome organizational and operational challenges rooted in their traditional store focus in order to unlock omnichannel fulfillment excellence. Based on our global client work and research, we present a set of guiding principles that separate performance leaders from the rest in how they design, organize and execute their supply chain strategy.
We had a robust Q&A session with a diverse group of retailers in the audience. Many thanks to all for the informative comments and questions.
You can view our presentation here