Winning the Last Mile – What Consumers Want

Winning the last mile in fast retail

The rising requirements of urban Gen Z consumers will define where the future of retail is headed. When it comes to big-city shoppers, what really matters to winning the last mile in fast retail? We recently surveyed more than 4,000 consumers in the United States and big cities globally for the answer. The survey points… Continue reading Winning the Last Mile – What Consumers Want

Same Day Delivery at TPA/GMA 2016

I had a great experience co-presenting with Michael Kors, Google and Instacart on the topic of same day delivery at the 2016 GMA Supply Chain Conference last week. We discussed the underlying supply and demand side drivers of same day delivery and emerging models (see figure below). Here are a few key takeaways from the session: 1) Same Day… Continue reading Same Day Delivery at TPA/GMA 2016

Omnichannel Last Mile – RILA 2015

I recently facilitated the Omnichannel Last Mile panel at the 2015 RILA Retail Supply Chain Conference along with Michael Kors, JB Hunt and Sears.  We had a very engaging and productive. It's clear that Last Mile continues to be a rapidly moving and strategic area of focus. Some key observations: 1) Retailers are making a strategic bet… Continue reading Omnichannel Last Mile – RILA 2015