Managing Director at BCG. Reflections on Digital Supply Chains & Platforms
The Automation Imperative Leading consumer-focused businesses are automating their warehouse networks, generating step changes in service and cost performance. Some companies have already unlocked 20% to 50% improvement in service levels while generating a 25% to 50% reduction in fulfillment costs—all while boosting their resilience amid today’s acute labor shortages. Despite these success stories, however, many… Continue reading Amplify Your Warehouse Automation ROI
I recently had an opportunity to give a panel presentation at Innovation Endeavor's LINK Supply Chain Ecosystem Day. The panel focused on the future of the global supply chain during a time of continual disruption. There was a palpable sense of urgency in the room. After all, challenges facing the supply chain today only seem… Continue reading Supply Chain Automation in an Age of Disruption
In our recent article “US E-Commerce Trends and Impact of Logistics”, we assess the current state of the last mile fulfillment market and key supply side drivers of eCommerce. The US eCommerce industry is expected to post 12-14% growth in 2017, from $375B to $420B. At this rate, eCommerce is conservatively expected to account for 14-16%… Continue reading US eCommerce and Impact on Logistics
Consumers today are spoiled for choice. No matter where they live they have at their fingertips a vast assortment of products, a wide array of delivery options, and a never-ending parade of exclusive products and special offers. The consumer journey is becoming increasingly frictionless thanks to advances in technologies and disruptive innovations from the likes of… Continue reading Building an Omnichannel Supply Chain for Brands & CPG
I had a great experience co-presenting with Michael Kors, Google and Instacart on the topic of same day delivery at the 2016 GMA Supply Chain Conference last week. We discussed the underlying supply and demand side drivers of same day delivery and emerging models (see figure below). Here are a few key takeaways from the session: 1) Same Day… Continue reading Same Day Delivery at TPA/GMA 2016
Omnichannel retail sales have consistently doubled every 4-5 years since 2001 and is expected to become a $1.8 trillion dollar market by 2016 and hit $7 trillion by 2025. Part of the growth is driven by consumers taking their shopping online. However this is just one side of the equation. The other enabler is the… Continue reading 6 Trends Shaping Omnichannel Supply Chain
I recently delivered a keynote presentation on best practices in omnichannel supply chain with my A.T. Kearney colleagues and Wal-Mart at the National Retail Federation Supply Chain Summit in Dallas. Our talk, Beating the Burden of Brick and Mortar for Breakthrough Omnichannel Fulfillment, discusses how traditional brick & mortar retailers need to overcome organizational and operational challenges… Continue reading NRF Omnichannel Keynote
Michael Hu | BCG 