Winning the Last Mile – What Consumers Want

Winning the last mile in fast retail

The rising requirements of urban Gen Z consumers will define where the future of retail is headed. When it comes to big-city shoppers, what really matters to winning the last mile in fast retail?

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Same Day Delivery at TPA/GMA 2016

Same Day Delivery at TPA/GMA 2016

I had a great experience co-presenting with Michael Kors, Google and Instacart on the topic of same day delivery at the 2016 GMA Supply Chain Conference last week.

We discussed the underlying supply and demand side drivers of same day delivery and emerging models (see figure below).

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Omnichannel Last Mile – RILA 2015

Omnichannel Last Mile – RILA 2015

I recently facilitated the Omnichannel Last Mile panel at the 2015 RILA Retail Supply Chain Conference along with Michael Kors, JB Hunt and Sears.  We had a very engaging and productive. It’s clear that Last Mile continues to be a rapidly moving and strategic area of focus.

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The Future Model for Big Box Last Mile Delivery

The Future Model for Big Box Last Mile Delivery

Last mile home delivery is a key driver shaping the growth of the US online sales. While efficient and innovative delivery models abound for parcel products, large format product categories such as white goods, furniture and large electronics remain stuck in an ineffective and inefficient supply chain model, preventing their full potential growth.

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