Amazon the Zara Slayer

One question we often get from clients is “Will Amazon disrupt my sector next”? – be it in Fresh, CPG, Beauty, Apparel, or even Industrials. Amazon recently made several strategic moves, that taken in unison, strongly suggest that Fast Fashion is square and center in its disruption cross-hairs. Can Amazon be a Zara slayer? First… Continue reading Amazon the Zara Slayer

AI + Future of Production with WEF

Last week, I facilitated a cross-functional workshop with The World Economic Forum, and several tech startups (Noodle A.I., Rage Framework, Enterra) to investigate the impact of Artificial Intelligence (AI) on global production and value chain.  WEF NY Workshop 1) The very definition of A.I. itself is vague - we had many different definitions of AI,… Continue reading AI + Future of Production with WEF

Patterns of Digital Supply Chain Disruption

Patterns of Digital Supply Chain Disruption

Advances in smart automation is increasingly disrupting both B2B and B2C supply chains. The patterns of digital supply chain disruption will likely manifest in two waves. Wave 1: Localized Disruption In the next 3-7 years, supply chain functions such as planning or warehousing or delivery will be transformed by innovative applications of smart automation. For… Continue reading Patterns of Digital Supply Chain Disruption

Guest lecture at Babson

I had a great time as a guest lecturer at Babson College this week where we discussed best practices and emerging trends in omnichannel supply chain. Very engaging class and lively discussion. Key topics included: - The importance of fulfillment as a source of strategic differentiation - The need for segmented customer promise to define a… Continue reading Guest lecture at Babson

Same Day Delivery at TPA/GMA 2016

I had a great experience co-presenting with Michael Kors, Google and Instacart on the topic of same day delivery at the 2016 GMA Supply Chain Conference last week. We discussed the underlying supply and demand side drivers of same day delivery and emerging models (see figure below). Here are a few key takeaways from the session: 1) Same Day… Continue reading Same Day Delivery at TPA/GMA 2016

The Rise of Digital Supply Chain Platforms

The Rise of Digital Supply Chain Platforms

Advances in digital technologies such as the Internet of Everything, Deep Learning, 3D Printing and Big Data are disrupting business models and their respective supply chains. As supply chains become more digital, they increasingly benefit from platforms. A set of common digital technology­ powered processes, tools and approach allowing users to create value by adding… Continue reading The Rise of Digital Supply Chain Platforms

6 Trends Shaping Omnichannel Supply Chain

6 Trends Shaping Omnichannel Supply Chain

Omnichannel retail sales have consistently doubled every 4-5 years since 2001 and is expected to become a $1.8 trillion dollar market by 2016 and hit $7 trillion by 2025. Part of the growth is driven by consumers taking their shopping online. However this is just one side of the equation. The other enabler is the… Continue reading 6 Trends Shaping Omnichannel Supply Chain

Omnichannel Last Mile – RILA 2015

I recently facilitated the Omnichannel Last Mile panel at the 2015 RILA Retail Supply Chain Conference along with Michael Kors, JB Hunt and Sears.  We had a very engaging and productive. It's clear that Last Mile continues to be a rapidly moving and strategic area of focus. Some key observations: 1) Retailers are making a strategic bet… Continue reading Omnichannel Last Mile – RILA 2015

A.T. Kearney Digital Roundtable @ R/GA

Last week's AT Kearney Digital Forum Roundtable was a great session.  I had an opportunity to discuss and hear all things Digital with the leading thinkers and practitioners in the space. Much food for thought. Here are some personal highlights from the venue: - Interesting keynote from Andrew McAfee  in framing Digital's impact on the Organization as the rise of… Continue reading A.T. Kearney Digital Roundtable @ R/GA

Walmart activating omnichannel

Walmart activating omnichannel

I recently visited Walmart's pilot Same Day grocery drive-thru in Bentonville. The set-up allow consumers to shop online and pick-up their orders via drive through. This is one of the many innovative, new fulfillment strategies that Wal-Mart is experimenting with as it pushes to bring its Every Day Low Prices to an emerging omnichannel future of endless… Continue reading Walmart activating omnichannel

Fulfillment: a Secret Weapon in Omnichannel

Fulfillment: a Secret Weapon in Omnichannel

Getting fulfillment right is much more mission-critical in a digital enabled, omnichannel setting compared to a traditional brick and mortar retail. (see figure below). Fulfillment represents significantly higher costs in omnichannel—up to 15-20 per cent of online-order revenue in the US market. This is about five times the proportion compared to traditional B&M channels. Fulfillment… Continue reading Fulfillment: a Secret Weapon in Omnichannel

Brands are Becoming Retailers

Brands are Becoming Retailers

The traditional value chain boundaries separating manufacturers and retailers are starting to blur under a digital, omnichannel setting. Brands are becoming retailers and increasingly playing an active role  in the consumer Research - Shop - Buy cycle that has traditionally been the domain of retailers. We see this "direct to consumer" as a pervasive and on-going trend across numerous industry sectors. Although… Continue reading Brands are Becoming Retailers

The Future Model for Big Box Last Mile Delivery

Last mile home delivery is a key driver shaping the growth of the US online sales. While efficient and innovative delivery models abound for parcel products, large format product categories such as white goods, furniture and large electronics remain stuck in an ineffective and inefficient supply chain model, preventing their full potential growth. Despite the need,… Continue reading The Future Model for Big Box Last Mile Delivery

NRF Omnichannel Keynote

I recently delivered a keynote presentation on best practices in omnichannel supply chain with my A.T. Kearney colleagues and Wal-Mart at the National Retail Federation Supply Chain Summit in Dallas. Our talk, Beating the Burden of Brick and Mortar for Breakthrough Omnichannel Fulfillment, discusses how traditional brick & mortar retailers need to overcome organizational and operational challenges… Continue reading NRF Omnichannel Keynote

Product Outsourcing Success in CPG & Retail

With escalating pressures to continually provide innovative offerings and demonstrating sustainable, profitable growth, it’s no surprise that product outsourcing success is becoming a strategic topic in Consumer and Retail. For example,  Coca-Cola is transforming their traditional fountain machines for consumer engagement. Peapod is taking the store front to where consumers are through mobile commerce technologies. And… Continue reading Product Outsourcing Success in CPG & Retail